Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how wallet711 ("we", "us", "our"), the operator of the online gaming platform accessible at https://wallet711.cam ("the Platform"), collects, uses, stores, discloses, and otherwise processes personal data relating to registered and unregistered users of the Platform ("you", "your").

wallet711 serves players primarily across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding regions — and we are committed to handling the personal data of all users with transparency, fairness, and robust security measures.

By accessing the Platform, registering an Account, or otherwise using our services, you acknowledge that you have read, understood, and consent to the practices described in this Policy. This Policy should be read in conjunction with our Terms & Conditions, which are incorporated herein by reference.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, residential address, device identifiers, and financial information.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, alteration, retrieval, use, disclosure, or deletion.
• "Data Controller" means wallet711, the entity that determines the purposes and means of processing Personal Data collected via the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of wallet711 under a contractual arrangement (e.g., payment processors, cloud hosting providers).
• "Account" means a registered user account on the Platform.
• "KYC" means Know Your Customer — the identity verification process conducted to authenticate a user's identity.
• "Cookies" means small text files placed on your device by the Platform to support functionality and analytics.
• "MYR" means Malaysian Ringgit, the primary transaction currency of the Platform.

3. Personal Data We Collect

wallet711 collects the following categories of personal data, depending on how you interact with the Platform:

4. How We Collect Your Data

wallet711 collects personal data through the following channels:

4.1 Directly From You

• When you complete the Account registration form
• When you submit KYC documentation for identity verification
• When you make a deposit or request a withdrawal using Malaysian payment methods (Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay) or cryptocurrency (BTC, ETH, USDT, LTC)
• When you contact our support team via live chat or email
• When you set responsible gambling preferences (deposit limits, self-exclusion requests)

4.2 Automatically via Technology

• Through cookies and similar tracking technologies placed on your device when you browse the Platform
• Through server logs that record IP addresses, access times, and page requests
• Through your gameplay activity, including wager history and session data

4.3 From Third Parties

• From payment service providers and banks, to facilitate and confirm financial transactions
• From identity verification service providers, to support our KYC obligations
• From fraud prevention and anti-money-laundering (AML) screening services

5. How We Use Your Personal Data

wallet711 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your Account; processing login authentication and password resets.
• Payment Processing: Facilitating MYR deposits and withdrawals, reconciling transaction records, and preventing payment fraud.
• Identity Verification (KYC): Verifying your identity and age (minimum 21 years) before enabling withdrawals, in accordance with applicable regulatory obligations.
• Platform Delivery: Providing access to games, live dealer tables, sports betting markets, and all other Platform features.
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality purposes.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct.
• Responsible Gambling: Monitoring gameplay patterns to identify potential problem gambling indicators; supporting use of deposit limits, cooling-off periods, and self-exclusion tools.
• Legal Compliance: Meeting applicable regulatory requirements, responding to lawful requests from competent authorities, and maintaining records as required by law.
• Platform Improvement: Analysing aggregated, anonymised usage data to enhance the Platform's functionality, stability, and user experience.
• Communications: Sending transactional emails and security alerts. Where you have opted in, sending promotional communications about offers, bonuses, and Platform updates.

6. Legal Basis for Processing

wallet711 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and wallet711 (i.e., to operate your Account and deliver services you have requested).
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including KYC requirements, AML regulations, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of wallet711 — such as fraud prevention, platform security, and business analytics — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent for a specific processing activity (such as sending marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

7. Data Sharing & Disclosure

wallet711 does not sell, rent, or otherwise trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Service Providers: Banks and e-wallet operators (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong) and cryptocurrency processors — to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services that assist us in verifying user identity and screening against sanctions lists.
• Technology Providers: Cloud hosting, content delivery, and platform infrastructure providers operating under contractual data processing agreements that obligate them to handle your data securely.
• Game Content Providers: Game studios and live dealer stream operators whose software is integrated into the Platform — these providers may receive anonymised session data required for game functionality but do not receive your personally identifiable registration data.
• Competent Authorities: Law enforcement agencies, regulatory bodies, or courts, where we are required by law to disclose information or where disclosure is necessary to protect the rights, property, or safety of wallet711 or its users.
• Professional Advisers: Legal counsel, auditors, or financial advisers, subject to binding confidentiality obligations.

8. Data Retention

wallet711 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active Account and for a minimum of five (5) years following Account closure, to meet AML and record-keeping obligations.
• Transaction and Financial Data: Retained for a minimum of seven (7) years following the relevant transaction date, in accordance with applicable financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Retained for three (3) years following the resolution of the relevant support interaction, unless longer retention is required for an ongoing dispute.
• Technical and Usage Data: Typically retained in identifiable form for 12 months, after which it is anonymised for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data sanitisation procedures.

9. Data Security

wallet711 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields at rest within our databases
• Multi-factor authentication (MFA) available for all user Accounts
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Continuous 24/7 security monitoring of Platform infrastructure
• Documented incident response procedures for handling any suspected data security breach

10. Cookies & Tracking Technologies

wallet711 uses cookies and similar technologies to support Platform functionality, remember your preferences, and collect analytical data about Platform usage. The following types of cookies are in use:

10.1 Strictly Necessary Cookies

Required for the Platform to function. These include session cookies that maintain your logged-in state and security cookies that help protect against cross-site request forgery (CSRF). These cannot be disabled without preventing your use of the Platform.

10.2 Functional Cookies

Used to remember your preferences — such as display settings, preferred language, and game categories. These improve your experience but are not essential for basic Platform operation.

10.3 Analytical Cookies

Used to understand how users interact with the Platform — such as which game categories are most visited, how long players spend in sessions, and where technical errors occur. This data is aggregated and used to improve the Platform. No individually identifiable data is shared with third-party analytics providers beyond what is stated in Section 7.

You may manage cookie preferences through your browser settings. Note that disabling functional or analytical cookies may affect your experience on the Platform but will not prevent access.

11. Your Rights as a Data Subject

As a user of wallet711, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 15. wallet711 will respond to all valid requests within a reasonable timeframe.

12. Minors & Age Restrictions

The Platform is intended exclusively for individuals who are 21 years of age or older. wallet711 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the relevant Account, and refund any deposits made, where technically feasible.

If you are a parent or guardian and believe that a minor has registered an Account on the Platform, please contact us immediately using the details in Section 15.

13. International Data Transfers

Some of wallet711's third-party service providers — including cloud infrastructure and game content providers — may process personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, wallet711 ensures that appropriate safeguards are in place to protect your data, including:

• Entering into contractual data processing agreements that incorporate standard data protection clauses;
• Transferring data only to service providers in jurisdictions with adequate levels of data protection, or where other appropriate safeguards apply;
• Conducting due diligence on the data security practices of all international processors before engagement.

14. Changes to This Privacy Policy

wallet711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The date of the most recent revision is shown at the top of this page.

Where changes are material, we will provide reasonable advance notice via the Platform or by email to your registered address. Your continued use of the Platform following publication of any revision constitutes your acceptance of the updated Policy.

We recommend that you revisit this page periodically to remain informed of how we protect your personal data. If you disagree with any material change, you may close your Account in accordance with the Account Closure procedure described in our Terms & Conditions.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the wallet711 privacy team using the details below. We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within fourteen (14) days.

• Email (plain text — not a clickable link): [email protected]
• Live Chat: Available on the Platform daily, 9:00am – 12:00am MYT
• Subject line to use: "Privacy Request — [Your Account Username]"

When submitting a data subject request (access, correction, deletion, etc.), please include your registered email address and, where applicable, your Account username to help us locate your records promptly.