Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the wallet711 online gaming platform, accessible at https://wallet711.cam ("the Platform"). By registering an account, making a deposit, placing a wager, or otherwise using any feature of the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

wallet711 is operated for the purpose of online entertainment and gaming. Our primary market is Malaysia, and our Platform is designed to serve players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions of Malaysia. All transactions on the Platform are conducted in Malaysian Ringgit (MYR) unless otherwise stated.

If you do not agree to any part of these Terms, you must not use the Platform. These Terms apply in conjunction with any additional policies published on this site, including our Privacy Policy and Responsible Gambling Policy, all of which are incorporated herein by reference.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Platform" means the wallet711 website, all sub-pages, games, applications, and services accessible via https://wallet711.cam.
• "Account" means a registered user account created on the Platform in accordance with these Terms.
• "Player" / "You" / "User" means any individual who accesses the Platform, whether registered or not.
• "wallet711" / "We" / "Us" / "Our" means the operator of the Platform.
• "Balance" means the total funds held in a Player's Account, including real-money balances and any credited bonus funds.
• "Bonus Funds" means promotional credits, free spins credit equivalents, or other non-cashable promotional value credited to an Account subject to wagering requirements.
• "KYC" means the Know Your Customer identity verification process required to authenticate a Player's identity before withdrawal processing.
• "Wager" / "Bet" means any real-money stake placed on a game outcome or sporting event via the Platform.
• "Prohibited Activity" means any act listed under Clause 8 of these Terms.
• "MYR" means Malaysian Ringgit, the official currency of Malaysia and the primary transaction currency of the Platform.

3. Account Eligibility

To be eligible to register and maintain an Account on wallet711, you must satisfy all of the following conditions at the time of registration and on a continuing basis thereafter:

• You are at least 21 years of age. wallet711 strictly enforces a minimum age requirement of 21 years for all account holders. We reserve the right to request proof of age at any time.
• You are accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You do not currently hold another active Account on the Platform. Only one Account is permitted per person, per household, and per IP address.
• You have not previously been excluded or suspended from the Platform.
• You have full legal capacity to enter into a binding agreement and are not subject to any legal disability that would prevent you from doing so.
• You understand that gambling involves financial risk and that you may lose real money.

4. Account Registration & Verification

To access real-money features of the Platform, you must register a Player Account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and a valid mobile number.

4.1 Accuracy of Information

You agree to provide truthful and accurate registration information. wallet711 shall not be liable for any losses arising from inaccurate or incomplete registration data provided by the Player. You are responsible for maintaining the accuracy of your Account details and must notify us immediately of any changes.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your Account credentials with any other person. wallet711 will not be responsible for any losses arising from unauthorised use of your Account that results from your failure to keep your credentials secure.

4.3 KYC Verification

wallet711 operates a mandatory Know Your Customer (KYC) verification process. Before any withdrawal is processed, you will be required to submit satisfactory proof of identity and proof of address. Acceptable documents include a valid Malaysian MyKad, Passport, or Driver's Licence, along with a utility bill or bank statement dated within the past three months. wallet711 reserves the right to request additional documentation at any stage.

5. Deposits, Withdrawals & Payment Methods

5.1 Deposits

wallet711 accepts deposits via the following Malaysian payment methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong online banking, as well as cryptocurrency options including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). The minimum deposit amount is MYR 30 (or equivalent). Deposits are credited to your Account in real time or within the processing window of the selected payment provider.

5.2 Withdrawals

You may request a withdrawal of cleared real-money funds from your Account at any time, subject to the following conditions: (a) your Account has passed KYC verification; (b) no outstanding investigations or holds are placed on your Account; (c) the withdrawal amount does not exceed your available real-money balance. Minimum withdrawal amount is MYR 50. Approved withdrawals are processed within 15 minutes during operational hours.

5.3 Currency

All Account balances, deposits, wagers, and withdrawals are denominated in Malaysian Ringgit (MYR). Where a deposit is made in cryptocurrency, the equivalent MYR value is calculated at the prevailing exchange rate at the time the transaction is confirmed on the blockchain.

5.4 Third-Party Payments

Deposits must originate from a payment method registered in your own name. wallet711 does not accept payments from third-party accounts. Any deposit made from a third-party account may be refunded and the relevant Account suspended pending investigation.

6. Bonuses, Promotions & Rewards

wallet711 offers a range of promotional incentives including welcome bonuses, reload bonuses, cashback programmes, free spins credits, referral rewards, cryptocurrency deposit bonuses, and the wallet711 Loyalty Programme. All promotions are subject to the specific Terms & Conditions applicable to that promotion, which will be published alongside the offer.

6.1 General Bonus Rules

• Bonus funds are subject to wagering requirements before they may be withdrawn as real money.
• Wagering requirements, game contribution percentages, maximum bet limits during wagering, and expiry periods are specified per promotion.
• wallet711 reserves the right to amend, suspend, or cancel any promotion at any time without prior notice.
• Only one promotional offer may be active on an Account at any given time, unless otherwise specified.

6.2 Bonus Abuse

wallet711 operates a zero-tolerance policy towards bonus abuse. Prohibited activities include, without limitation: opening multiple accounts to claim the same promotion more than once; making mirror-bets to artificially meet wagering requirements; using bonus funds in a manner designed to exploit mathematical edge plays. Accounts found to be engaging in bonus abuse will have their bonuses voided and may be permanently suspended.

6.3 Loyalty Programme

Players automatically accumulate loyalty points based on real-money wager volume. Points contribute to tier progression (Bronze, Silver, and Gold VIP) and may be redeemed as bonus credits in accordance with the current loyalty programme rate published on the Platform. Tier eligibility is reviewed monthly.

7. Gameplay Rules & Platform Use

wallet711 operates a wide range of games including online slots, live dealer table games (Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo), sports betting (including Liga Super Malaysia, EPL, UFC, and other major competitions), crash games, bingo, lottery, and poker. The following rules apply to all gameplay:

• All bets are final once confirmed. wallet711 cannot reverse a confirmed wager except in the event of a documented technical malfunction.
• In the event of a game malfunction or technical error that results in an erroneous outcome, wallet711 reserves the right to void affected bets and return stakes to Players' Accounts.
• Minimum and maximum bet limits apply per game and per market. These are displayed within each game interface or within the sportsbook.
• Live betting (in-play) markets are subject to suspension at any time. wallet711 shall not be liable for bets placed after a relevant event has concluded or after a market has been suspended.
• The Platform and all game outcomes are subject to randomised outcomes governed by certified Random Number Generator (RNG) systems. wallet711 does not influence game outcomes.

8. Prohibited Conduct

The following activities are strictly prohibited on the Platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of funds, and reporting to relevant authorities:

• Providing false, inaccurate, or misleading registration information.
• Opening more than one Account (whether in your own name or any alias).
• Using the Platform if you are under 21 years of age.
• Colluding with other Players to gain an unfair advantage in any game.
• Using automated software, bots, scripts, or any artificial intelligence to interact with the Platform on your behalf.
• Exploiting any software bug, glitch, or vulnerability discovered on the Platform. Any such discovery must be reported to our support team immediately.
• Using the Platform for any money laundering, fraud, or other illicit financial activity.
• Making deposits from or requesting withdrawals to third-party payment accounts.
• Attempting to reverse, chargeback, or dispute a legitimate transaction with your payment provider.
• Circumventing any geo-restriction, access control, or security measure implemented by wallet711.

9. Responsible Gambling

wallet711 is firmly committed to promoting responsible gambling. We recognise that for a small number of individuals, gambling can become problematic. The following player-protection tools are available to all registered Account holders at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from within their Account settings. Limits take effect immediately and may only be lowered immediately; requests to increase limits take effect after a 24-hour cooling-off period.
• Loss Limits: Players may set a maximum permissible loss over a defined period.
• Session Time Reminders: Automatic notifications alerting you when you have been logged in beyond a specified duration.
• Cooling-Off Period: Players may request a temporary suspension of their Account for periods of 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: Players who wish to stop gambling may request permanent self-exclusion. Accounts subject to self-exclusion will be closed and cannot be reopened for a minimum of six months.

If you believe your gambling habits are becoming harmful, we strongly encourage you to make use of the tools above and to visit our dedicated Responsible Gambling page for further resources.

10. Privacy & Data Protection

wallet711 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and the Platform are encrypted using industry-standard 256-bit SSL/TLS protocols.

You have the right to request access to, correction of, or deletion of your personal data held by wallet711. Such requests should be directed to our support team at the contact details provided in Clause 16.

11. Limitation of Liability

To the maximum extent permitted by applicable law, wallet711 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings;
• Loss of data or corruption of data;
• Interruptions to service caused by technical failures, force majeure events, or third-party system outages;
• Any unauthorised access to your Account resulting from your failure to maintain the security of your login credentials.

Where liability cannot be excluded entirely under applicable law, our total aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the amount of funds held in your Account at the time the claim arose.

12. Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software code, and compiled data — is the exclusive property of wallet711 or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without prior written consent from wallet711.

13. Termination & Account Closure

13.1 Termination by wallet711

wallet711 reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in circumstances including but not limited to: breach of these Terms; engagement in Prohibited Activity; Account inactivity for a period exceeding 12 consecutive months; or where required by applicable law or regulatory directive.

13.2 Closure by the Player

You may request closure of your Account at any time by contacting our support team. Prior to closure, any remaining real-money balance will be refunded to your verified payment method, subject to completion of KYC verification and any outstanding wagering obligations. Bonus funds that have not met wagering requirements will not be returned upon voluntary closure.

13.3 Effect of Termination

Upon termination of your Account for any reason, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including Clauses 8, 10, 11, and 15) shall continue to apply.

14. Amendments to These Terms

wallet711 reserves the right to update or amend these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via the Platform or by email to your registered address, where practicable. The date of the most recent revision is indicated in the "Last Updated" notice at the top of this page.

Your continued use of the Platform following the publication of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request Account closure in accordance with Clause 13.2.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to contact wallet711 in the first instance via the support details provided in Clause 16, allowing us a reasonable opportunity to resolve the matter amicably.

wallet711 endeavours to resolve all Player disputes promptly and fairly. Responses to formal dispute submissions are provided within five (5) business days. If a dispute cannot be resolved through direct communication, both parties may agree to refer the matter to an independent mediator.

16. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact the wallet711 support team using the details below. Our team is available daily from 9am to midnight MYT and typically responds within 3 minutes via live chat.

• Email (plain text — not a link): [email protected]
• Live Chat: Available via the Platform — accessible from any page
• Operating Hours: Daily, 9:00am – 12:00am (MYT)

For questions specifically relating to your privacy rights or data held about you, please refer to our Privacy Policy and use the contact details above.